Refund & Returns Policy
Last updated: June 2026
At Snaply, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date your order is delivered.
If you've changed your mind within 30 days of receiving your order, please contact us and we'll guide you through the return process.
To be eligible for a change-of-mind return:
- The item must be in good condition.
- The item must not be damaged due to misuse, neglect, or accidental damage.
- Proof of purchase must be provided.
Faulty or Damaged Items
If your item arrives damaged, defective, or develops a fault that is covered under Australian Consumer Law, please contact us as soon as possible.
We may ask for photos or videos showing the issue so we can assess and resolve the matter quickly.
Where applicable, we will offer:
- A replacement product
- A repair
- A refund
in accordance with Australian Consumer Law.
Return Shipping
Change of Mind Returns
If you are returning an item because you changed your mind, you are responsible for the cost of return shipping unless otherwise agreed by Snaply.
Faulty or Incorrect Items
If the item is faulty, damaged, or incorrect, Snaply will cover reasonable return shipping costs where required under Australian Consumer Law.
Refund Processing
Once your return has been approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card provider or bank.
- If you still require assistance, contact our support team.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us via our Contact Us page or email us at:
We aim to respond to all enquiries within 24–48 business hours.