Shipping Information
Last updated: June 2026
Shipping Destinations
At this time, Snaply ships exclusively within Australia.
Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Delivery Times
Most Australian orders arrive within 5–10 business days after dispatch.
Please note that delivery times are estimates only and may occasionally vary due to carrier delays, public holidays, peak periods, weather events, or other circumstances outside our control.
Shipping Costs
We offer FREE standard shipping on all Australian orders.
There are no hidden fees or additional shipping charges at checkout.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible via our Contact Us page.
While we will do our best to assist, we cannot guarantee changes or cancellations once an order has been processed or dispatched.
Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can follow your package's journey.
If you have not received tracking information within 3 business days of placing your order, please contact us.
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please allow an additional 2 business days before contacting us.
If your parcel still has not arrived, please reach out via our Contact Us page and include your order number so we can investigate.
Damaged, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or incorrect item
We will work with you to provide a suitable resolution as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us via our Contact Us page or email:
Our team aims to respond within 24–48 business hours.